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reach me directly via email at alanakarindesigns@gmail.com.

HAVE QUESTIONS? I HAVE ANSWERS

FREQUENTLY ASKED QUESTIONS

  • I book projects on a first come, first serve basis every month. If there are currently no open spots left at the time of your inquiry, you will be notified.

  • The general design proof turnaround time is 7-21 business days, depending on workload at time of order.

    For branding packages and larger projects, design turnaround is 6-8 business weeks. If needed, upon availability, I offer a rush design turnaround for an additional fee, on certain services.

    Once the initial design proofs are sent over, if any revisions are requested, those revised designs get sent over within 5-7 business days.

    For print orders, once the designs are finalized, the files are sent to the printing company that Alana Karin Designs partners with, and the production time is generally 7-14 business days. Once shipped, you will receive a shipping notification via email. If you need to expedite your shipping, please inquire via email before placing your order for availability.

  • Alana Karin Designs operates Mon -Thurs, from 10AM-5PM EST and Fri 11PM - 3PM. I am closed on weekends, and all major holidays. No communication will be done outside of those business hours.

  • Many of our clients are budding entrepreneurs and small business owners looking to grow their brand by attracting their target market.

  • I require a 50% NON-REFUNDABLE deposit payment for all premium package services. A la Carte and Design & Print projects require payment upfront in FULL. Please read Terms & Conditions before placing an order. I accept payments via debit card, credit card via PayPal.

  • I communicate via email for documentation purposes. Please allow 24-72 business hours for a reply to your inquiry. Inquiries will not be responded to on the weekends.

  • Once your payment is received, you are officially marked down as a client, and we can proceed - yay! For premium services, please fill out the appropriate questionnaires. For all other services, PLEASE EMAIL the following:

    Logo - Please provide your logo in HIGH QUALITY .png (transparent background) format.

    High Quality Photos - I DO NOT work with cell phone, or low quality images. Professional photos only. If needed, I can implement one, or several of my purchased stock photos, in your design.

    Content Verbiage - Please have the design verbiage clear and concise, for your design. Typed and sent in a Word or Note document. Names, titles, wording correct. Alana Karin Designs, will NOT BE liable for any typos, misspellings, or grammatical errors.

  • If it comes to this, unfortunately there is a no refund policy in place for projects already started. If you want to cancel, and your project has not been started on yet, there will be a full refund provided.